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To illustrate the power of VPI Fact Finder - if you were in a sound-proof booth, and could only watch the agent access or enter information, do you think you would have a handle on what the call was about? Sure you would. VPI Fact Finder is like looking over their shoulder and automatically taking notes of the key information and events that happen within a call and appending your observations to the call record, so you can understand [url=http://www.thehygienerevolution.com/hollister.php]hollister[/url] the call context from an at-glance view before you even listen. For example, you could pull Customer ID, Sales Value, Product Codes, Call Disposition, etc, and place these values in the database associated with the call record. Often the data about the interaction is more important than the call recording itself. Utilizing this captured data and [url=http://www.rtnagel.com/louboutin.php]louboutin[/url] combining it with dozens of telephony-related metrics, you gain the ability to support your call center quality assurance program and serve your organization's call center optimization efforts in ways that far exceed traditional quality monitoring methods.
For more information, visit VPI-corp.
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